Maintenance Support Officer

Maintenance Support Officer

Deliver high-quality customer service and administrative support within a fast-paced State Government environment.

• Temporary role with a State Government Department
• Great hourly rate | Mackay-based position
• Customer-focused administration and stakeholder support role

The Opportunity

A State Government Department is seeking a motivated and customer-focused Maintenance Support Officer to join their team in Mackay on a temporary basis. This role plays a key part in supporting maintenance operations through high-quality customer service, effective stakeholder engagement, and accurate administrative support.

Working in a fast-paced environment, you will liaise with internal teams, industry partners, and local suppliers to ensure the timely and efficient delivery of services. This is an excellent opportunity for an organised and proactive professional who thrives in a collaborative team environment and takes pride in delivering outstanding service outcomes.

What’s On Offer

• Temporary role with a State Government Department
  • Great hourly rate
  • Mackay-based position
  • Fast-paced, supportive team environment
  • Opportunity to contribute to service delivery and continuous improvement initiatives

About the Role

Key responsibilities include:
• Providing efficient, high-quality customer service to customers and stakeholders
• Managing enquiries and supporting service delivery in a KPI-driven environment
• Building and maintaining positive relationships with industry partners, local suppliers, and internal and external stakeholders
• Ensuring timely and effective coordination of services and information
• Demonstrating strong interpersonal skills, including negotiation, de-escalation, and dispute resolution as required
• Undertaking general administrative duties, including record management and data entry
• Preparing and maintaining accurate documentation, reports, and system records
• Actively contributing to team culture, collaboration, and internal innovation initiatives

About You

You are a reliable and customer-focused administration professional who enjoys working in a dynamic environment and contributing to a positive team culture.

You will bring:
• Demonstrated experience in customer support or customer service roles
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced, KPI-driven environment
• High attention to detail and accuracy when handling documentation and records
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organisational and time management skills
• A collaborative mindset with the ability to contribute to continuous improvement initiatives
• An understanding of leadership as an individual contributor, aligned with the Queensland Government Leadership Competencies Framework (highly regarded)

To Apply

Applications in Word format should be submitted by clicking the ‘Apply’ button below.
For a confidential discussion, please contact Meagan on 07 4034 5000.

About Us

With Head Office in Cairns and offices in Townsville and Brisbane, we specialise in professional, administration, engineering, and industrial recruitment. We provide permanent and temporary staffing solutions across commercial and government sectors.

We are proud to connect great people with meaningful careers.
Speak to the professionals who live and work in Queensland Regions.
Lifestyle and Career – you can have it all!